{"id":2611,"date":"2023-10-02T17:12:31","date_gmt":"2023-10-02T15:12:31","guid":{"rendered":"https:\/\/www.uni.lu\/fr\/?page_id=2611"},"modified":"2025-08-12T09:29:37","modified_gmt":"2025-08-12T07:29:37","slug":"ombuds","status":"publish","type":"page","link":"https:\/\/www.uni.lu\/fr\/a-propos\/gouvernance\/le-conseil-de-gouvernance\/ombuds\/","title":{"rendered":"Ombuds"},"content":{"rendered":"\n<section class=\"wp-block-unilux-blocks-free-section section\"><div class=\"container xl:max-w-screen-xl\">\n<h1 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"ombuds\"\n    >\nOmbuds<\/h1>\n\n\n\n<p>L&rsquo;\u00e9quipe ombuds offre des services ind\u00e9pendants, confidentiels, impartiaux, informels et accessibles \u00e0 l\u2019ensemble de la communaut\u00e9 universitaire. Notre objectif est de cr\u00e9er <strong>un environnement de confiance<\/strong> o\u00f9 les personnes peuvent poser des questions, <strong>exprimer leurs pr\u00e9occupations<\/strong> et <strong>discuter des options possibles pour les r\u00e9soudre<\/strong>.<\/p>\n\n\n\n<h2 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"ce-que-nous-faisons\"\n    >\nCe que nous faisons<\/h2>\n\n\n\n<p>Nous offrons \u00e0 nos <strong>visiteurs <\/strong>la possibilit\u00e9 de <strong>r\u00e9fl\u00e9chir et d&rsquo;agir de leur propre initiative avant, pendant ou apr\u00e8s avoir v\u00e9cu une situation de discorde <\/strong>(tension\/conflit). Le c\u0153ur de notre travail repose sur les services appropri\u00e9s de r\u00e9solution des conflits (ADRS) informels :<\/p>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\">Les ADRS informels comprennent le coaching de conflit, les dialogues facilit\u00e9s, la m\u00e9diation et les pratiques r\u00e9paratrices.<\/li>\n\n\n\n<li class=\"ulux-list-item\">La discorde per\u00e7ue est abord\u00e9e de mani\u00e8re flexible et volontaire, sans recourir \u00e0 des proc\u00e9dures formelles.<\/li>\n\n\n\n<li class=\"ulux-list-item\">Nous mettons l\u2019accent sur la communication ouverte et la compr\u00e9hension mutuelle. <\/li>\n<\/ul>\n\n\n\n<p>L\u2019objectif principal est de parvenir \u00e0 une r\u00e9solution de mani\u00e8re <strong>collaborative et \u00e0 l\u2019amiable<\/strong>, sans avoir recours \u00e0 des sanctions officielles ou \u00e0 des changements de politique. <\/p>\n\n\n\n<p>Le mandat de l\u2019ombuds est d\u00e9crit en d\u00e9tail dans la Charte et le Mandat.<\/p>\n\n\n\n<ul class=\"wp-block-unilux-blocks-button-list-v2\">\n<li class=\"wp-block-unilux-blocks-button-list-item-v2\"><a class=\"quick-link\" href=\"https:\/\/www.uni.lu\/wp-content\/uploads\/sites\/9\/2024\/11\/Ombuds-charter-and-terms-of-reference-revised-february-2024_University-of-Luxembourg.pdf\" target=\"_blank\" role=\"link\" rel=\"noopener\" tabindex=\"0\"><span class=\"quick-link__container\">\n<div class=\"wp-block-unilux-blocks-block-inserter quick-link__img\"><\/div>\n\n\n\n<span class=\"quick-link__name wp-block-unilux-blocks-plain-text\">Charte et Mandat<\/span>\n\n<svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--download \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--download\"><\/use><\/svg><\/span><\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-unilux-blocks-spacer is-spacer-size-sm\"><\/div>\n\n\n<h2 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"qui-peut-nous-contacter\"\n    >\nQui peut nous contacter<\/h2>\n\n\n\n<p>Les services ombuds sont offerts aux visiteurs suivants :<\/p>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\">Personnel (acad\u00e9mique, administratif, technique)<\/li>\n\n\n\n<li class=\"ulux-list-item\">\u00c9tudiants (tous programmes, tous niveaux)<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-unilux-blocks-spacer is-spacer-size-md\"><\/div>\n\n\n<ul class=\"wp-block-unilux-blocks-quick-link-highlight quick-link-list\">\n<li class=\"wp-block-unilux-blocks-quick-link-highlight-item\">\n    <a\n                    href=\"https:\/\/www.uni.lu\/en\/about\/ombuds\/\"\n                    class=\"quick-link\"\n            target=\"\"\n    >\n            <span class=\"quick-link__container\">\n                <span class=\"quick-link__body\">\n                    <span class=\"quick-link__number\">\n                                            <\/span>\n                    <span class=\"quick-link__title\">\n                        Services et ressources                    <\/span>\n                    <span class=\"quick-link__action\">\n                        En savoir plus sur le travail de l\u2019 ombuds (EN)                    <\/span>\n                <\/span>\n                <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--arrow-right \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\"><\/use><\/svg>            <\/span>\n    <\/a>\n<\/li>\n<\/ul>\n<\/div><\/section>\n\n\n\n<section class=\"py-0 wp-block-unilux-blocks-free-section section\"><div class=\"container xl:max-w-screen-xl\"><div class=\"py-48 first:pt-0 last:pb-0 wp-block-unilux-blocks-people-list\">\n    \n<h2 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"lequipe\"\n    >\nL&rsquo;\u00e9quipe<\/h2>\n<ul class=\"flex flex-wrap -mx-16 wp-block-unilux-blocks-people-item-wrapper\">\n    <li class=\"w-full md:w-1\/2 p-16 wp-block-unilux-blocks-people-item-automated\"><div class=\"ulux-card card-people bg-theme\"><div class=\"list-people bg-theme\">\n    <div class=\"list-people__container\">\n        <div class=\"list-people__visual\">\n            <figure class=\"wp-block-dev4-reusable-blocks-image\">\n                <!-- Template Image Component: default -->\n<img decoding=\"async\" class=\"w-full\" width=\"\" height=\"\" rel=\"\" alt=\"\" src=\"https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=\" srcset=\"https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=--thumbnail 150w,https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=--medium 300w,https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=--medium_large 768w,https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=--large 1024w,https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=--1536x1536 1536w,https:\/\/www.uni.lu\/en\/person-image\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=--2048x2048 2048w\" loading=\"lazy\" \/><!-- end Image Component -->\n            <\/figure>\n        <\/div>\n        <div class=\"list-people__body\">\n            <h3 class=\"list-people__title\">Veronika LOVRITS<\/h3>\n            <p class=\"list-people__description\">Ombudsperson<\/p>\n            <div class=\"wp-block-unilux-blocks-simple-cta wp-block-unilux-blocks-people-item-automated\">\n    <a\n        href=\"https:\/\/www.uni.lu\/en\/person\/NTAwMzk2NDBfX1Zlcm9uaWthIExPVlJJVFM=\"\n        class=\"link-text link-text--icon list-people__link link-absolute\"\n        target=\"\"\n    >\n        <span class=\"link-text__body\">\n            <span class=\"link-text__name\">Voir le profil<\/span>\n        <\/span>\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--arrow-right \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\"><\/use><\/svg>    <\/a>\n<\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><\/li><li class=\"w-full md:w-1\/2 p-16 wp-block-unilux-blocks-people-item-automated\"><div class=\"ulux-card card-people bg-theme\"><div class=\"list-people bg-theme\">\n    <div class=\"list-people__container\">\n        <div class=\"list-people__visual\">\n            <figure class=\"wp-block-dev4-reusable-blocks-image\">\n                <!-- Template Image Component: default -->\n<img decoding=\"async\" class=\"w-full\" width=\"\" height=\"\" rel=\"\" alt=\"\" src=\"https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O\" srcset=\"https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O--thumbnail 150w,https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O--medium 300w,https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O--medium_large 768w,https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O--large 1024w,https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O--1536x1536 1536w,https:\/\/www.uni.lu\/en\/person-image\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O--2048x2048 2048w\" loading=\"lazy\" \/><!-- end Image Component -->\n            <\/figure>\n        <\/div>\n        <div class=\"list-people__body\">\n            <h3 class=\"list-people__title\">Brent Loren EPPERSON<\/h3>\n            <p class=\"list-people__description\">Ombudsperson<\/p>\n            <div class=\"wp-block-unilux-blocks-simple-cta wp-block-unilux-blocks-people-item-automated\">\n    <a\n        href=\"https:\/\/www.uni.lu\/en\/person\/NTAwNDMxNjlfX0JyZW50IExvcmVuIEVQUEVSU09O\"\n        class=\"link-text link-text--icon list-people__link link-absolute\"\n        target=\"\"\n    >\n        <span class=\"link-text__body\">\n            <span class=\"link-text__name\">Voir le profil<\/span>\n        <\/span>\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--arrow-right \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\"><\/use><\/svg>    <\/a>\n<\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><\/li><li class=\"w-full md:w-1\/2 p-16 wp-block-unilux-blocks-people-item-automated\"><div class=\"ulux-card card-people bg-theme\"><div class=\"list-people bg-theme\">\n    <div class=\"list-people__container\">\n        <div class=\"list-people__visual\">\n            <figure class=\"wp-block-dev4-reusable-blocks-image\">\n                <!-- Template Image Component: default -->\n<img decoding=\"async\" class=\"w-full\" width=\"\" height=\"\" rel=\"\" alt=\"\" src=\"https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT\" srcset=\"https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT--thumbnail 150w,https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT--medium 300w,https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT--medium_large 768w,https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT--large 1024w,https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT--1536x1536 1536w,https:\/\/www.uni.lu\/en\/person-image\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT--2048x2048 2048w\" loading=\"lazy\" \/><!-- end Image Component -->\n            <\/figure>\n        <\/div>\n        <div class=\"list-people__body\">\n            <h3 class=\"list-people__title\">Martina PESKOLLER-FUCHS<\/h3>\n            <p class=\"list-people__description\">Ombudsperson<\/p>\n            <div class=\"wp-block-unilux-blocks-simple-cta wp-block-unilux-blocks-people-item-automated\">\n    <a\n        href=\"https:\/\/www.uni.lu\/en\/person\/NTAwODkxMzhfX01hcnRpbmEgUEVTS09MTEVSLUZVQ0hT\"\n        class=\"link-text link-text--icon list-people__link link-absolute\"\n        target=\"\"\n    >\n        <span class=\"link-text__body\">\n            <span class=\"link-text__name\">Voir le profil<\/span>\n        <\/span>\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--arrow-right \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\"><\/use><\/svg>    <\/a>\n<\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div><\/li><\/ul>\n\n<\/div>\n\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":0,"parent":2581,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"featured_image_focal_point":[],"show_featured_caption":false,"ulux_newsletter_groups":"","uluxPostTitle":"","uluxPrePostTitle":"","_trash_the_other_posts":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"field-of-interest":[],"organisation":[],"authorship":[33],"acf":[],"yoast_head":"<!-- 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